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Voxel Orbit – Support

Kyro Games · the support address shown on the App Store page · We answer within 3 working days.

Voxel Orbit is a free puzzle game for iPhone (iOS 15 or later). This version has no ads, no purchases and no account. Privacy policy: https://denizozkanart.github.io/kyro-games-site/privacy.html.

How to play

Frequently asked

I lost my progress after reinstalling. Progress is stored on the phone only (no account, no cloud save in this version). Deleting the app deletes it. An iCloud or iTunes device backup made while the app was installed contains it; restoring that backup brings it back.

Can I move my progress to a new phone? Only through a full device backup and restore (Apple's own transfer). There is no cloud sync yet.

The game does not start / shows a black screen. Close it from the app switcher and open it again. If it repeats: make sure iOS is 15 or later, restart the phone, then reinstall. If it still fails, e-mail us the phone model and iOS version.

The sculpture does not rotate. Drag on the sculpture or the empty space around it, not on the hangar at the bottom or the buttons at the top. If the tutorial hand is showing, follow its direction once and normal control resumes.

A UFO is parked and nothing happens. Tap the parked UFO on its pad to relaunch it. It will only fire once the sculpture shows its colour.

Is there a way to remove the loss condition? Levels 1–5 cannot be lost. From level 6 the pads can fill up; there are no lives or timers, so retry as often as you like.

Sound or music is off. Open the gear button (top left) and check the sound toggle; also check the phone's silent switch and volume.

Does the game need internet? No. It plays fully offline. (Versions that include crash reporting or analytics send a small amount of anonymous data when a connection is available; see the privacy policy.)

Ads, purchases, restore purchases? This version has none, so there is nothing to restore. If a later version adds them, this page will say so.

Delete my data. On-device data: delete the app. Data collected by a version with analytics: e-mail us (see the privacy policy, section 5) and we will remove it.

Report a bug

E-mail the support address shown on the App Store page with: 1. iPhone model and iOS version (Settings › General › About), 2. game version (App Store page, or Settings › General › iPhone Storage › Voxel Orbit), 3. what you did, what you expected, what happened – a screenshot or a screen recording helps most.

Legal

Publisher: Kyro Games, Türkiye. Voxel Orbit and the Kyro Games logo are trademarks of Kyro Games. Apple, iPhone, App Store and TestFlight are trademarks of Apple Inc.